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Frequently Asked Questions

Answering any questions you may have
about Payless Power.

Q. how much does Payless Power charge per prepaid kilowatter hour?

A.

Payless Power's per KWH rates are flexible and may vary, but they will always be competitive. Call 1-888-620-3785 for our current rate.

Q. What payment methods does Payless Power accept for prepaid electricity?

A.

Payless Power accepts payments over the phone using a debit or credit card. Customers may also pay in cash at specified payment locations. Payless Power does NOT accept checks, money orders, Moneygram, or Western Union for initial payments because we cannot send an order until payment is received, and it can take up to a week to receive and verify the payment.

Q. Can I mail in my initial payment?


A.

No. The initial quote is valid for 15 days, and a mailed payment will take longer than that to be received and processed. Initial payments must be made using a debit card over the phone or in cash at an authorized payment location such as ACE Cash Express.

Q. What are the legal terms of service for Payless Power?

A.

In accordance with PUC regulation, the Terms of Service, the Energy Facts Label, Your Rights as a Customer, and a Payless Power Welcome Letter will be mailed out the day after service activation in a Welcome Packet.

Q. Can I make a Payment Arrangement for an extension of prepaid electricity service past my scheduled disconnection date?

A.

Yes. Payless Power will accept a Partial Payment for an extension of service. Customer Service must adhere to the payment amounts and dates that are automatically calculated by the billing platform.

Q. What number should I call in order to report an electricity service outage?

A.

The number to call in case of a service outage is printed on your prepaid electricity bill. Service outages will be handled by the local electricity

Q. What number should I call in order to report an electricity service outage?

A.

The number to call in case of a service outage is printed on your prepaid electricity bill. Service outages will be handled by the local electricity